Refund policy
Return & Refund Policy
At Perfect Wedding Gift, our aim is always to exceed your expectations and ensure you are fully satisfied with the quality of our products and the standard of our customer service.
Returns Window If you receive goods that do not meet your expectations for any reason, we offer a 30-day return policy — you have 30 days after receiving your item to request a return. To request a return, please log in to your account where you can submit a return request directly.
Eligibility To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need proof of purchase.
Personalised & Custom Items Please note that personalised items are handmade to order and are therefore non-refundable, unless they arrive faulty or damaged. This is in accordance with the Consumer Contracts Regulations 2013, which exempt bespoke goods from the standard right to cancel.
Non-Returnable Items Certain items cannot be returned, including perishable goods (such as food, flowers, or plants), custom or personalised products, personal care goods (such as beauty products), sale items, and gift cards. Please get in touch if you have questions about your specific item.
How to Start a Return To start a return, please contact us at hello@perfectweddinggift.co.uk before sending anything back. If your return is accepted, we'll send you instructions on where to send your package. Items sent back without first requesting a return will not be accepted.
Return Shipping Costs Unless your item is faulty or incorrect, the cost of return postage is the customer's responsibility. We recommend using a tracked service, as we cannot be held responsible for items lost in transit.
Damages & Issues Please inspect your order upon receipt and contact us immediately if your item is defective, damaged, or incorrect, so we can evaluate the issue and make it right. Under the Consumer Rights Act 2015, you are entitled to a repair, replacement, or full refund for faulty goods.
European Union — 14-Day Cooling-Off Period If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason and without justification. Your item must be in the same condition as received, unworn or unused, with tags and in its original packaging, along with proof of purchase.
Refunds Once we've received and inspected your return, we'll notify you whether your refund has been approved. If approved, you'll be refunded to your original payment method within 10 business days. Please allow additional time for your bank or card provider to process and post the refund. If more than 15 business days have passed since your refund was approved, please contact us at hello@perfectweddinggift.co.uk.
Contact Us For any returns queries, please contact us at: hello@perfectweddinggift.co.uk